The Application Development & Collaboration Systems Group services include:

  • Software architecture design and prototyping
  • Web application, API, native AWS application development and support
  • Drupal website development and support
  • O365/SharePoint Online collaboration sites development and support
  • Microsoft Power Platform solutions
  • E-signature Process Automation with DocuSign 
  • SumTotal Learning Management System administration for the departments of Human Resources and Environmental Health & Safety


The Cybersecurity & Special Initiatives Group services include:

  • Guidance for the Administrative Services Division on all cybersecurity-related matters
  • Architecture and implementation the Endpoint Detection & Response environment 
  • Architecture and implementation of the vulnerability management environment 
  • Evangelizing UCOP Policy & Process improvements
  • Cybersecurity Awareness Initiatives for the UCSB campus
  • Participation in Incident Response for the UCSB campus
  • Providing subject matter expertise for the UC Office of the President 


The Data Services & Business Systems Group services include:

  • Database Administration, Security and Monitoring
  • Database architecture design and prototyping
  • Data API development and support
  • Custom data integration solutions
  • Custom data reporting services and subscriptions
  • Business Intelligence and data analytics solutions
  • Business application troubleshooting and support
  • Systems analysis for enhancements and modernization
  • Vendor solutions assessment, selection and implementation
  • Technical project management


The Network & Security Group services include:

  • Administrative and Residential Network Infrastructure, Security, Management, and Monitoring
  • Wired and Wireless Internet (ResNet) for Residential locations.
  • Firewalls and Access Lists,  Security, Management, and Auditing
  • DHCP and DNS, Management and Monitoring 
  • Residential Printing services, Management and Monitoring
  • Partner in the UCSB Campus Wireless Infrastructure and associated systems.
  • Systems analysis for enhancements and modernization
  • Vendor solutions assessment, selection and implementation
  • Technical project management


The End User Support System Group services include:

  • Management of the service desk
  • Account and access management
  • Security and patching of endpoints
  • Troubleshooting software, hardware and network
  • Prevention and remediation of malware and virus infections
  • Refreshment of endpoints
  • Software maintenance agreements
  • Mobile lab setups
  • Training on new technologies


The Server, Storage & Infrastructure Group services include:

  • Management and Monitoring of VMware Server Infrastructure and Storage
  • Management and Monitoring of Virtual Desktop Infrastructure  
  • Management of Windows Server Platforms and Services
  • Management of Active Directory Domain Services
  • Backups and Disaster Recovery
  • Server Security and MFA Management
  • Splunk Management and Auditing
  • Support of Cloud Infrastructure for AWS and Azure
  • Law Enforcement Surveillance Video Management
  • Splunk Campus Licensing