Administrative & Residential Information Technology (ARIT) is responsible for the planning, development, implementation, and overall administration for information systems and related technologies for all departments of the UCSB Division of Administrative Services, including Housing & Residential Services. The ARIT organization is comprised of three subgroups: 1) Technical Infrastructure; 2) Network & Security; and 3) Application & End User Support which service all information technology for all departments of the UCSB Division of Administrative Services, including Housing & Residential Services.
The Technical Infrastructure group has responsibility for all technology supporting the server environment, virtual desktop infrastructure, and backup strategy. This group assures that the server and network infrastructure, backup of production data, and disaster recovery practices are optimized to maintain essential business applications all departments of the UCSB Division of Administrative Services, including Housing & Residential Services.
Network & Security
The Network and Security group provides secure network access using a common architecture, equipment, and processes for all departments of the UCSB Division of Administrative Services. This group is directly responsible for all aspects of an innovative 24/7 Internet Service (ResNet), which provides high performance wireless and Ethernet connectivity to all UCSB residential customers. The ARIT systems security is managed by a combination of policy, architectural, and training processes. The Network and Security group manages and provides training to a team of network staff and student network consultants to provide assistance with end-user problems, network maintenance and security posturing. The Network and Security group manages the operation and delivery of network services and infrastructure at the datacenter, edge, and virtual levels.
Application & End User Support
The Application and End User Support Group maintains essential business applications for Housing & Residential Servers, as well as the entire Administrative Services Division. This includes responsibility for all new software systems, including feasibility studies, project planning, timetables and deadlines, relations with software vendors, user training, conversion of processes and procedures, and integration and data exchange with other Departmental and campus information systems. This group evaluates and selects tools and methods to create files, extracts, and reports & processes queries from a variety of data sources.
The Application support organization is responsible for the development, ongoing support, and maintenance of all software applications, both vendor and internally developed, to support all business processes across all departments of the UCSB Division of Administrative Services, including Housing & Residential Services.
The Applications team members manage and administer the databases in which the Departmental and the Administrative Services Division administrative data are recorded and are responsible for consistency of data across systems both within the Department and with campus administrative systems. Additionally, they consult with area managers from all affected Admin Services Departments to define data and reporting needs, perform complex analysis of information flows and office procedures, and suggest improvements to make better use of information systems.
End User Support
The End User Support team is responsible for operating the Administrative & Residential Information Technology Help Desk (“isDesk”) which provides weekday support for more than 1000 desktop computer users in the Housing & Residential Services Department and all “non-ETS” departments of Administrative Services, and all Admin Services staff using a standardized VDI workstation.
Additionally, they have responsibility for the Housing Digital Signage system (DigiKnow), which is deployed at all Residence Hall front desks, Apartment's common areas, and throughout all of the Dining Commons and all “Smart Board” workstations deployed to all H&RS classroom and meeting room locations.